FAQ

1. How long does shipping take?

Orders are processed within 3-5 business days. Shipping times vary based on location.

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2. Do you offer local pickup?

Yes — local pickup is available Tuesday-Thursday, 11 AM-7 PM.  You’ll receive an email when your order is ready.

If you need a different time, feel free to reach out — we’ll do our best to accommodate.

Please wait for your pickup confirmation email before arriving.

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3. Are your products safe for sensitive skin?

Our products are made with gentle ingredients, but we recommend reviewing ingredients and performing a patch test before use.

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4. Do you accept returns?

Due to the nature of personal care products, we do not accept returns. Please contact us if there is an issue with your order.

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5. My package says delivered but I don’t have it

Once a package is marked delivered, we are not responsible. Please contact the carrier, but we’re happy to help guide you.

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6. How should I store my products?

Store in a cool, dry place away from direct sunlight.

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7. Do your products melt in warm weather?

Because our products are made with natural butters and oils, they may soften or melt during transit in warmer temperatures.

If your product arrives softened, simply place it in the refrigerator for 20–30 minutes to restore its texture. This does not affect the quality or effectiveness.

We recommend bringing packages inside promptly after delivery to avoid heat exposure.

Daily Rites Co. is not responsible for melting due to high temperatures during shipping.